Privacy policy
Privacy Policy
Last Updated: April 15, 2026
Fairy Luna (hereinafter referred to as "we") deeply understands that your personal privacy is of utmost importance. This Privacy Policy is designed to clearly explain how we collect, use, store and protect the personal information you provide when accessing fairyluna.com (hereinafter referred to as "this website") and using our services, ensuring the security of your information and the protection of your rights and interests, while complying with relevant laws and regulations such as the EU General Data Protection Regulation (GDPR).
1.1 Scope of Information Collection
We only collect personal information necessary for providing services and do not collect information unrelated to services, including but not limited to:
• Personal Identification Information: Name, email address, contact phone number, shipping address, etc. provided by you when registering an account or placing an order, which is used for identity verification, order processing and after-sales communication.
• Order and Payment Information: Order number, purchased product information, payment amount, payment method, etc., which is used to complete transactions, issue invoices, process refunds and track orders.
• Browsing and Usage Information: Your IP address, browser type, access time, browsed product pages, stay time, etc. when visiting this website, which is used to optimize the website experience, analyze user preferences and provide personalized recommendations (you can turn off the personalized recommendation function at any time).
• Cookie and Related Technical Information: We use Cookies, pixel tags and other technologies to remember your login status, shopping cart information and preference settings, so as to improve browsing and shopping efficiency. You can manage or disable Cookies in your browser settings; some functions may not work properly after disabling.
1.2 Purpose of Information Use
The personal information we collect is only used for the following legitimate purposes and will not be used for other purposes without your explicit consent:
• Completing Transaction Process: Processing your orders, arranging delivery, providing logistics tracking services, handling returns and refunds, and issuing invoices.
• Providing Customer Service: Responding to your inquiries, complaints and after-sales needs, and providing you with exclusive customer support.
• Optimizing Website and Services: Optimizing website layout, improving loading speed, and improving product recommendation algorithms based on your browsing and usage data to provide you with a high-end shopping experience that better meets your needs.
• Security Guarantee: Detecting and preventing abnormal behaviors such as fraud and theft, and protecting the security of your account and transactions.
• Compliant Communication: Sending you necessary information such as order confirmation, logistics notification and after-sales reminder; if you agree, we will send you information such as new product launches and exclusive offers (you can unsubscribe at any time).
1.3 Information Storage and Protection
We adopt high-end industry security technologies and management measures to ensure the security of your personal information:
• Data Encryption: SSL encryption is used for the transmission of your personal information and payment information to prevent information from being stolen or tampered with during transmission.
• Storage Security: Your information is stored on servers that meet international security standards, equipped with firewalls, intrusion detection and other security systems, and regular security inspections and vulnerability repairs are carried out.
• Access Rights: Strictly restrict internal personnel's access to personal information; only authorized personnel can access it when performing their job duties, and they must abide by strict confidentiality agreements.
• Storage Period: We will store your personal information for a reasonable period in accordance with legal requirements and service needs; when the information is no longer needed, it will be deleted or anonymized in a secure manner.
1.4 Information Sharing and Disclosure
We promise not to sell, rent or share your personal information to any irrelevant third parties, and only make limited disclosure in the following cases:
• To Complete Transactions: Disclose necessary order information (such as shipping address, payment amount) to logistics service providers and payment institutions for completing delivery and payment processes; such third parties must abide by confidentiality obligations.
• Compliance Requirements: Disclose necessary personal information in accordance with the requirements of laws and regulations, judicial organs or administrative departments to cooperate with investigations and safeguard public interests.
• Your Consent: Disclose relevant information to third parties designated by you with your explicit consent.
1.5 Your Rights
In accordance with relevant laws and regulations, you have the following rights, and we will provide you with relevant services free of charge:
• Right of Access: You can log in to your account to view and download your personal information and order records.
• Right of Correction: If there is an error in your personal information, you can apply for correction at any time.
• Right of Deletion: You can apply for the deletion of your personal information if it complies with legal requirements and service agreements.
• Right to Withdraw Consent: You can withdraw your consent to the collection, use and sharing of information at any time; after withdrawal, we will no longer collect relevant information, but it will not affect the information processing carried out based on your consent before.
• Right of Complaint: If you believe that our information processing behavior has infringed your privacy rights and interests, you can contact us through the contact information at the end of this policy, and we will respond and handle it within 3 working days.
1.6 Policy Updates
We may update this Privacy Policy from time to time in accordance with the update of laws and regulations and the adjustment of service content. The updated policy will be posted in a prominent position on this website and will take effect immediately after posting. We recommend that you check this policy regularly to learn about the latest privacy protection measures.