Terms of service

Welcome to Fairy Luna's independent website (fairyluna.com) and use our products and services. Please carefully read the following Terms of Service; your act of visiting this website, registering an account or placing an order to purchase products shall be deemed that you have read, understood and agreed to all the contents of these Terms. If you do not agree to these Terms, please do not use our website and services.

1.1 Scope of Services

Fairy Luna provides you with online sales, delivery, after-sales and other related services for high-end women's clothing products. You can browse products, register accounts, place orders, query orders, apply for returns and refunds through this website. We have the right to adjust the service content according to business development; if there is a major change in the service content, it will be posted in a prominent position on this website.

2.2 Account Registration and Use

• You must be at least 18 years old and have full capacity for civil conduct to register an account on this website; if you are under 18 years old, you must use this website and services with the consent of your guardian.

• When registering an account, you need to provide true, accurate and complete personal information (such as name, email address, contact phone number, etc.); if the information is false or incorrect, we have the right to suspend or cancel your account without assuming any responsibility.

• You shall keep your account information (user name, password) confidential and shall not disclose it to third parties. If your account is stolen or information is leaked due to your own reasons, the resulting losses shall be borne by you; if you find any abnormality in your account, you shall contact us immediately, and we will assist you in handling it.

• You shall not use the account to engage in any illegal or irregular activities (such as stealing others' information, malicious ordering, spreading illegal content, etc.); otherwise, we have the right to suspend or cancel your account, pursue your legal liability, and require you to compensate for related losses.

1.3 Products and Orders

• The product information displayed on this website (including pictures, prices, sizes, materials, descriptions, etc.) is for reference only. We will try our best to ensure the accuracy of the information, but there may be slight errors due to shooting light, display differences, production batches, etc.; the specific product shall be subject to the actual product received.

• When placing an order to purchase products, you need to carefully check the order information (product name, size, color, quantity, shipping address, contact information, etc.). After the order is successfully submitted, it is deemed that you have reached a transaction agreement with us, and the order has legal effect.

• If the product is out of stock or the price is adjusted after you submit the order, we will notify you via email or SMS in a timely manner; you can choose to cancel the order, replace the product or wait for restocking. If you choose to cancel the order, we will fully refund the amount you have paid.

• The product price shall be subject to the price displayed on this website when you place the order. The price may be adjusted due to promotional activities, exchange rate fluctuations, etc.; the adjustment will not affect the already submitted orders.

1.4 Payment Terms

• You can pay for the order through the payment methods supported by this website; after the payment is successful, the order will enter the processing process.

• You must ensure the legality of the payment account and sufficient funds. If the payment fails due to payment account problems (such as insufficient balance, account freeze, etc.), the order will be automatically canceled, and we will not assume any responsibility.

• During the payment process, we will protect your payment information through SSL encryption technology to ensure payment security; we will not store your complete payment card number and other sensitive information.

1.5 Intellectual Property Rights

All contents of this website (including product pictures, text descriptions, logos, designs, codes, etc.) are protected by intellectual property laws and are owned by Fairy Luna. Without our written authorization, no unit or individual may arbitrarily copy, spread, modify or use any content of this website; otherwise, we will pursue their legal liability.

After purchasing the product, you only have the right to use the product; you shall not arbitrarily copy or counterfeit the design, style, etc. of the product, nor use it for commercial purposes; otherwise, you shall bear corresponding legal liability.

1.6 Disclaimer

• We shall not be liable for service interruptions, order delays, product damage, etc. caused by force majeure (such as natural disasters, wars, logistics strikes, network failures, etc.), but we will try our best to assist you in reducing losses.

• Losses caused by your own reasons (such as incorrect shipping address provided, invalid contact information, failure to sign for the package in a timely manner, etc.) such as undelivered orders, lost or damaged products shall be borne by you.

• All products provided on this website are genuine. If you believe that the product has quality problems, you need to provide relevant evidence; after verification by us, we will handle it in accordance with the return policy. If you cannot provide valid evidence, we have the right to refuse your claim.

• When you use this website and services, losses caused by third-party platforms (such as payment institutions, logistics service providers) shall not be borne by us, but we will assist you in communicating with third parties to solve the problem.

1.7 Terms Update and Termination

• We have the right to update these Terms of Service from time to time in accordance with the update of laws and regulations and the needs of business development. The updated Terms will be posted in a prominent position on this website and will take effect immediately after posting. Your continued use of this website and services shall be deemed to agree to the updated Terms.

• If you violate these Terms of Service, we have the right to suspend or terminate the provision of services for you, cancel your account, and will not refund the amount you have paid (except in accordance with the return policy). If your behavior causes losses to us, we have the right to require you to compensate.

• You can apply to cancel your account at any time. After the account is canceled, you will no longer be able to use any services of this website, and we will delete your personal information (except in accordance with the legal storage requirements).