Shipping policy

Fairy Luna is committed to providing you with efficient, secure and sophisticated global delivery services, ensuring that every piece of high-end apparel arrives in perfect condition. Please find our detailed shipping terms below for your information.

1.1 Shipping Scope

Our primary delivery areas are core countries/regions in Europe, North America, and Asia (specific countries/regions available for delivery will be displayed on the checkout page). We currently do not support delivery to countries/regions affected by war, inaccessible by logistics, or outside the aforementioned primary delivery areas. If delivery is not currently available to your area, please contact customer service for assistance.

1.2 Shipping Time

• Order processing time: Regular in-stock orders will be processed within 1–3 working days. Processing and shipping times for pre-order items are subject to the information stated on the product detail page. Orders placed on weekends or public holidays will begin processing on the first business day after the holiday.

• Delivery time: Standard delivery to our primary shipping regions (core countries and regions in Europe, North America and Asia) takes 7–10 working days. For expedited shipping requests, please contact customer service to inquire about specific timelines and arrangements.

• Exceptions: Please note that shipping times may be delayed during public holidays, peak seasons, promotional events and sale periods. Delivery times may also vary depending on the destination.

• Special note: In the event of shipping delays caused by force majeure (including natural disasters, logistics strikes, customs inspections, etc.), we will notify you promptly via email or SMS and provide corresponding solutions.

1.3 Shipping Fees

All orders on our website enjoy complimentary worldwide shipping with no minimum purchase requirement and no additional delivery charges. This free shipping policy applies equally to made-to-measure and pre-order items.

1.4 Order Tracking

Once your order has been shipped, we will send you a tracking number and delivery notification to your registered email address or via SMS. You may log into our website, go to My Account – My Orders, locate your order, and click Track Order to view real-time delivery status through our built-in logistics portal.

1.5 Package Receipt

Upon receiving your package (either personally or via an authorized representative), please carefully inspect the exterior condition of the parcel, as well as the integrity and quantity of the items inside. If you discover damage, missing contents or defects, please retain photographic evidence on the spot and contact our customer service team immediately for verification and assistance. Once the package is signed for (including by a third party), you are deemed to have confirmed that the items are received in good order, and we will no longer accept claims for damage or shortage after acceptance.